General Terms and Conditions of Sale (GTCS)

1. General Information

Seller: VOGA COM – DOMOBIP (hereinafter referred to as "the Seller"), a limited liability company (SARL) with a capital of €10,000, registered with the Trade and Companies Register of Le Havre under number 829 188 416, with its registered office at 12 rue des Ginkgo Biloba, ZA d’Epaville - 76290 Montivilliers.

Address: 12 rue des Ginkgo Biloba, ZA d’Epaville - 76290 Montivilliers
SIRET: 829 188 416 00012
VAT number: FR66 829 188 416
Contact: contact.domobip@gmail.com
Website: www.domobip.com
Client: Any individual or legal entity making a purchase on the website www.domobip.com (hereinafter referred to as "the Client" or "the Buyer").

2. Scope and Amendments to the GTCS

These general terms and conditions of sale apply without restriction or reservation to any order placed on Domobip.

Domobip is an online sales platform offering remote controls, receivers, and accessories for gates and garage doors (flashing lights, key switches, photocells, supports, etc.).

Products are sold as either new or second-hand/refurbished. Each product page specifies the condition, compatibility, and specific features.

The GTCS are available at any time on the Domobip website under the "Information" section in the footer. When placing an order, the client confirms they have read and accepted these GTCS by checking a designated box.

3. Product Prices

Orders are paid in full at the time of placement via secure online payment (credit card), processed by an approved provider (Crédit Agricole).

Payments are considered final only after actual receipt of the funds. The seller will not dispatch the products until payment is received in full.

Prices are shown in Euros including VAT, excluding shipping fees. These additional costs are displayed before the order is finalized.

Prices remain fixed during the validity period of the order. Outside this period, the seller reserves the right to modify prices at any time.

An invoice is available in the client’s account, and a delivery note is included with the package.

Professional clients within the EU (excluding France) with a valid VAT number will benefit from VAT exemption in accordance with current regulations.

4. Orders

Clients select products, provide delivery and billing addresses, choose a delivery method, and must accept the GTCS before proceeding to payment.

Orders are only validated after full payment.

Any errors must be reported before shipping by emailing contact.domobip@gmail.com.

Clients will receive a shipping confirmation email including a tracking number.

5. Deliveries

Delivery is available in mainland France, Europe, and overseas territories (additional costs may apply).

Delivery times vary based on product availability: "In stock", "Restocking soon", or "On order". Stock availability is indicative.

Clients must provide a valid and complete delivery address to avoid delays or returns.

If delivery does not occur within 30 days after the estimated date, the client may request cancellation. Refund will be made within 14 days.

Delivery is the responsibility of the independent carrier. Domobip is not liable for delays caused by the carrier.

Clients must check the condition of products upon receipt and report any issues within 7 days to contact.domobip@gmail.com.

6. Liability

Products sold benefit from:

• The legal guarantee of conformity (defective, damaged, or incorrect items)
• The legal guarantee against hidden defects (material, design, or manufacturing defects)

Clients must notify the seller by email at contact.domobip@gmail.com as soon as a problem is detected.

Return shipping costs are reimbursed upon presentation of proof. Replacements or refunds are made within 30 days.

The guarantees do not apply in cases of incorrect installation, misuse, lack of maintenance, negligence, or normal wear and tear.

7. Complaints and Right of Withdrawal

7.1 Complaints upon Receipt

Any visible issue must be reported within 7 days to contact.domobip@gmail.com. After this period, products are deemed compliant.

7.2 Right of Withdrawal (New Products Only)

In accordance with Article L221-18 of the French Consumer Code, clients have 14 calendar days from receipt of the product to withdraw without providing any reason.

The returned product must:

• Be in perfect working condition
• Be complete (accessories, manuals, etc.)
• Be in its original, undamaged packaging

Return costs are borne by the client.
Refunds are issued within 14 days of receiving and verifying the returned product.

7.3 Exclusions

The right of withdrawal does not apply to:

• Used or damaged products
• Refurbished or second-hand items
• Customized or special-order products
• Unsealed products for hygiene or technical safety reasons

These exclusions are clearly stated on each relevant product page.

8. Transfer of Ownership

Ownership is transferred only after full payment has been received.

9. Personal Data

Personal data is collected solely to process and deliver orders. It is stored for 5 years and never used for marketing.

Clients may exercise their rights (access, deletion, opposition, portability) by writing to contact.domobip@gmail.com.

If needed, complaints can be made to the French Data Protection Authority (CNIL).

10. Intellectual Property

The content of the Domobip website (text, visuals, logo, database) is protected by intellectual property rights. Any partial or total reproduction is strictly forbidden without prior authorization.

11. Governing Law – Language

These GTCS are governed by French law and written in French. In case of translation, only the French version shall prevail.

12. Disputes

For unresolved issues, please contact: contact.domobip@gmail.com

Free mediation is available through Gan Assurances:
Address: Médiation de l’Assurance – TSA 50110 – 75441 PARIS CEDEX 9
Form: www.mediation-assurance.org

These GTCS are effective as of March 19, 2024.